Insight Report 2024

This report shares insights from a range of our health, wellbeing, and community services to provide an in-depth portrait of the work METRO’s staff and volunteers deliver. It focuses on four of the geographical areas where we work, and the impact we make as a charity. We want this report to show the spectrum of work the organisation provides.

We are thrilled to present our Insight report for 2024, showcasing the profound difference that METRO Charity makes in the lives of the individuals and communities we support. The report offers a deep dive on METRO’s impact across five domains: mental health and wellbeing, HIV, sexual health, youth, and community services. The case studies and findings illustrate how METRO’s cost-effective service models provide holistic, timely and tailored support, empowering people to thrive.

In this report we delve into the tangible impact of our programs, bringing first-person accounts from service users, staff and other stakeholders. It includes a detailed review of our services in the Royal Borough of Greenwich, the London Borough of Lewisham, and the Kent and Medway area. These are stories of resilience, empowerment, lived experiences, and hope which demonstrate the transformative power of our initiatives and the profound change they have brought about in our communities.

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