Two people wearing METRO green t-shirts and kissing at Pride in London

About this service

Counselling is a safe and non-judgemental space for you to talk openly about what's going on in your life. We provide one-to-one counselling for people who identify as LGBTQ and/or those experiencing issues relating to diversity, equality and identity.

You will receive up to 12 sessions of one-to-one counselling. Each session lasts for 50 minutes. You'll need to come to our offices in Woolwich at the same time each week.

Who can use this service

You need to be aged 26 or over, live in any London borough, identify as LGBTQ and/or be experiencing issues related to equality, diversity and identity. If you live in Lewisham, we have some free or low cost places available. If you live in any other London borough, we charge between £25-£40 per session, depending on your income.

Why people use this service

  • I want support for issues related to my mental health
  • I want to talk to someone who won't judge me
  • I want to talk about my sexual orientation and/or gender identity
  • I'd like to improve my self-esteem
  • I want to explore my relationships with family, friends, partner(s) or other people in my life
  • I'm questioning my identity and I'd like to talk to someone about it

How we can help

  • Feel more able to manage challenging situations in your life
  • Improve your understanding of yourself
  • Work towards increasing your emotional wellbeing
  • Increase your own sense of self-acceptance
  • Feel supported by someone who understands you

Get in touch

Email counselling@metrocharity.org.uk or call our mental health team on 020 8305 5009. You can refer yourself into the service, or be referred by someone who works with you (like a GP or social worker).

We'll get back to you in 2-3 days to arrange an initial assessment. This will be a chance to talk about what has brought you to counselling and find out if the service is right for you. It is free for Lewisham residents, and costs £25 for residents of other London boroughs. If you decide to go ahead, you'll join our waiting list to see a counsellor.

You can also find us in the Counselling Directory.

Email us

Every person deserves acceptance and understanding

LGBTQ people are more likely to be affected by mental health problems, including anxiety, depression, suicidal feelings and substance misuse. The higher prevalence of mental health issues within the LGBTQ community is due to a range of factors, including discrimination, homophobia/biphobia/transphobia and isolation. Many LGBTQ people don't use mainstream support services because they're afraid of stigma, discrimination or a lack of understanding.

Our counselling service helps LGBTQ people talk to a professional in a setting where they feel accepted and affirmed for who they are. All our counsellors have extensive knowledge of issues affecting LGBTQ people. This means it's a safe and non-judgemental space where you can talk openly about what's happening in your life.

How we make a difference

Our counsellors help LGBTQ people gain greater insight into themselves, their relationships and their life challenges. Over time, this can increase their sense of autonomy and emotional wellbeing as they develop their own strategies for dealing with any difficulties they may face.

Every year, we provide over 1000 hours of counselling to LGBTQ people from all over London.

We help people to increase their self-acceptance and feel more able to manage challenging situations in their lives. We also refer people to our other services, including for sexual health, mental health advocacy or HIV.