Our charity

Our vision

We want a world where difference is celebrated and valued, where discrimination is eliminated and where optimum health and wellbeing for all is a collective goal

Our mission

  • We promote health and wellbeing through our transformative services to anyone experiencing issues relating to gender, sexuality, diversity or identity
  • We use our unique insight, our LGBT heritage and perspective to influence decision makers and to effect positive change
  • We embrace difference and champion equality, and challenge others to do so too
  • We work collaboratively with our staff, volunteers, users, partners and supporters to make a difference to people’s lives

Our values


We are true to our mission and believe in the transformative power of excellent and inclusive services, products and experiences.


Both our services and our change agenda are informed by our understanding of the power of human connection and relationship and our unique relationship with the people we work with and for.


We strive to deliver cutting edge and creative solutions to the individual and social problems we identify.


Our policies

We are committed to promoting equality, combatting discrimination and respecting the dignity and independence of our staff, volunteers and services users

We believe that everyone is entitled to be treated with respect, and to be protected from discrimination and harassment. We take care to undertake our work with due regard to individual needs and understand the requirements of the Equality Act 2010.

We have an equalities and dignity policy that underpins all our work. We recognise that discrimination can and does occur on grounds of ethnicity, gender, sexual orientation, disability, immigration status, religion, poverty, age, class, as well as other differences in experience, belief, legal status and culture. Discrimination can be direct, indirect, or institutional. Equal treatment is often insufficient to secure equality of opportunity in employment or service provision and positive action can be required to achieve equality of opportunity.

We are committed to providing high quality services and the very best standard of customer service and care. Some of our services are targeted at particular communities in need.

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Annual reviews

Annual Review 2016

Annual Review 2015

Annual Review 2014

Annual Review 2013

Annual Review 2012

Annual Review 2011

Annual Report 2010

Annual Report 2009

Annual Report 2008

Annual Report 2007

Annual Report 2006